We exist to make wellness travel feel intentional and safe. This page explains how we handle your information with care while delivering curated recommendations, concierge support, and bookings through Nourly.
Nourly is a curated wellness marketplace and concierge service. This Privacy Policy explains the personal information we collect, how we use and share it, and the choices you have. By using our site or services, you agree to these practices.
If you do not agree with this policy, please refrain from using Nourly. You can always reach us with questions or requests at contact@nourly.com.
Profile and contact details
Name, email, phone number, country/region, and communication preferences you share with us.
Retreat preferences
Wellness goals, location and date preferences, budget ranges, travel companions, and any notes you provide to tailor recommendations.
Booking and concierge details
Reservation information, program selections, stay dates, and related logistics when we facilitate bookings with partners.
Device and usage data
IP address, browser type, device type, pages visited, time on page, and referral sources collected via cookies or similar technologies to improve performance and security.
Communications
Messages you send to us (email, WhatsApp, form submissions) and our replies, to keep a record of service quality and context.
Provide and personalize recommendations, concierge support, and booking services.
Communicate updates, confirmations, and service notices you request or reasonably expect.
Improve our product experience, site reliability, and safety through analytics and diagnostics.
Detect, prevent, and respond to fraud, abuse, or security incidents.
Meet legal, regulatory, and compliance obligations.
We process personal information to perform a contract (e.g., arranging a booking or answering a concierge request), based on legitimate interests (product improvement, service quality, security), and with your consent when required (e.g., certain marketing, analytics, or optional cookies where applicable). You can withdraw consent at any time without affecting prior lawful processing.
We keep personal information only as long as needed for the purposes outlined here, to deliver services you request, to comply with legal obligations, or to resolve disputes. When no longer needed, we take steps to delete or de-identify it.
We apply administrative, technical, and physical safeguards to protect personal information. No online service can guarantee absolute security, but we continuously refine controls to reduce risk.
Access and update: You can request access to or correction of your personal information.
Marketing preferences: You can opt out of optional marketing at any time; service and transactional messages may still be sent when necessary.
Cookies: Use browser-level controls to manage cookies and trackers.
Objections and deletion: Where applicable, you may object to certain processing or request deletion; we will honor valid requests subject to legal or operational requirements.
Nourly operates with partners and vendors in multiple locations. When information is transferred across borders, we use reasonable safeguards (contractual or technical) to help protect it in line with this policy.
Our services are designed for adults. We do not knowingly collect personal information from children under 18. If you believe a child provided information, please contact us so we can delete it.
We may update this Privacy Policy to reflect product changes or legal requirements. When we make significant updates, we will change the “Last updated” date and, where appropriate, provide additional notice.
Questions, requests, or concerns about privacy? Email us at contact@nourly.com. We aim to respond promptly and will work with you to resolve issues.
Whether you want a data export, deletion, or clarity on how we protect your information, we respond quickly.